India Post Payments Bank (IPPB) has signed an MoU with the Employees’ Provident Fund Organisation (EPFO) to provide doorstep Digital Life Certificate (DLC) services to pensioners under the Employees’ Pension Scheme, 1995.
Under this partnership, IPPB will use its vast network of 1.65 lakh post offices and over 3 lakh postal service providers, including postmen and Gramin Dak Sevaks. Equipped with digital authentication tools, they will help pensioners submit their life certificates from home, removing the need to visit bank branches or EPFO offices.
EPFO will bear the entire cost of issuing Digital Life Certificates, making the service completely free for pensioners. IPPB MD and CEO R. Viswesvaran said the initiative strengthens the bank’s mission to deliver citizen-centric financial services across India, especially to rural and semi-urban pensioners.
This move aligns with the government’s Digital India and Ease of Living initiatives. It ensures inclusive service delivery using biometric technology and postal infrastructure. Once the process is complete, pensioners will receive an SMS confirmation and can view their life certificate online the next day.
