Officials said the Consumer Affairs Ministry activates dedicated INGRAM portal to handle GST-related complaints to simplify the grievance process. Consumers can now submit complaints online and track their status in real time. The system connects with relevant departments, which helps reduce delays in resolving disputes.

The Ministry explained that many consumers face challenges related to overcharging, incorrect GST application, and billing discrepancies. With the new INGRAM portal, they can directly register complaints instead of navigating lengthy offline procedures.

In addition, the platform provides educational resources about GST, making people more aware of their rights and obligations. This will also encourage businesses to follow GST guidelines more strictly.

Officials believe the initiative will boost consumer confidence and improve transparency in the taxation process. The Ministry also appealed to citizens to use the portal actively and report irregularities.

The launch of this portal reflects the government’s broader effort to strengthen digital governance and empower consumers with efficient grievance redressal tools.

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